Important Notice: Temporary Service Disruption
What’s Happening?
Between the dates below, you may notice minor delays in order processing, dispatch, and response times to emails. While we’ll continue dispatching orders as usual, a small number may take slightly longer than expected.
When?
Friday, 12th September – Monday, 6th October 2025
Why?
Several members of our team will be away on annual leave during this time.
How This May Affect You
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A small number of orders may take longer to dispatch.
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Email and phone response times may be slower than usual.
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Our live chat service will be unavailable during this period.
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Our Barmouth store will be operating on reduced hours. Please email us in advance if you plan to visit, to avoid disappointment.
The good news: Most orders will not be affected, and you can continue to shop online 24/7 as normal.
How to Contact Us
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For order enquiries, please use our online contact form or email us directly.
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We kindly ask that you avoid calling our offices during this period, as phone support will be very limited.
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Please do not request order status updates before Monday, 6th October, as we may not be able to provide updates until after this date.
Thank you for your patience and understanding. We truly appreciate your support.