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Delivery FAQ

Here at The Kinksters, we know shipping sex toys and bondage gear can be a sensitive issue.

This is why we do our best to make sure your order is shipped to you descreetly and quickly. No one will be the wiser!

 

Where is my order?

Once an order has been shipped, you will be notified by the email address you have provided.

We will also provide a tracking number which will allow you to keep track of where your parcel is.

 

How long do deliveries take?

We aim to deliver all orders within 14 days, although this may be delayed due to public holidays or a stock shortage from our suppliers.

In the case of a delayed order, The Kinksters will always contact you via email.

Please note - If you order a product with "Allow 4-10 days", "Made to order", "Allow 10-21 days" or any other such label, your order will be dispatched some time during this period. If you select Next Day Courier, it will be dispatched by Next Day Courier when your order arrives in stock with us, which will be in the time frame indicated by the label.

 

APC Next Day - Delivered before 4pm the next working day. (Orders to mainland UK only, ordered before 12pm, 24 hours from dispatch time)

Royal Mail 2nd Class - 2 to 5 working days from dispatch.

Royal Mail International - Europe 3-5 working days from dispatch. Rest Of The World 5-7 working days from dispatch.
 

Delivery Methods

UK Next Day Courier - Orders shipped to mainland UK using APC as our next day courier. Orders placed before midday are guaranteed to be delivered next day. After midday, we may still be able to process your order for next day, but we can't guarantee it. Please note that Next Day excludes Northern Ireland, Scottish Isles and Postcodes AB, DD, FK, IV, KW, PA, PH. In these cases, a suitable alternative will be used.

UK Second Class Royal Mail - Orders shipped to the whole of the UK, including Northern Ireland. This is a cheaper service in most cases, but takes a few days longer than Next Day Courier.

Royal Mail International - Orderes shipped outside of the UK to anywhere else in the world. Where possible, we use the Tracked and Signed services, so your parcel will need a signature. We cannot deliver to addresses such as PO Boxes unless someone is able to sign for your parcel there. If it is returned to us because of no signature, you will need to re-arrange a delivery with us. The delivery times for this service differ depending on country, but usually take no longer than 7 working days.

 

I don't want people to know what I have bought. What will the parcel look like?

All of our items are sent in plain, discreet packaging.

All orders are shipped in plain mail bags or discreet cardboard boxes.

 

How much does postage cost?

Postage is charged by weight and depending on the country of destination. The cost will be clearly shown at checkout and before payment.

There may be several postage options available at checkout. These are to give our customers more control over their order.

Please note that more expensive options do not necessarily mean a faster delivery. Often, the cheapest method is the fastest. The estimated delivery time is stated on selecting the postage option.

 

Please ensure that you select an option which has insurance to the level of your order sub-total.

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